- Customer Segmentation: Groups users according to specific characteristics, with the objective of offering plans adjusted to their profile.
- Customer Management: Facilitates the real-time administration of user information including their orders, requests, and complaints.
- Top-up and Consumption Control: Allows service providers to control the consumption of their customers with centralized information. At the same time, it permits the administration of physical points of sale for top-ups; both those owned by the service provider and those owned by third parties.
- Regulatory Compliance: Allows companies to be quick and flexible when reacting to regulatory changes, including those relating to subsidies and contributions. Regulations in several instances can depend on characteristics typically housed in the primary customer database, hence, it is critical to have seamless integration with the customer management system of record.
- Inventory Management: Keeps track of the equipment and tools required for the provision of prepaid services such as smart meters.
- Overdue Debt Management: Configures debt recuperation programs, for example, 10% of each top-up payment made by a client with an outstanding debt could be redirected towards servicing their debt.
- Third-party Vendor Management: Administer the relationship with external recharge providers like banks or payment points; this management includes settling commissions for the sale of recharges.