PAYG utility Benefits
No More Bills to Print
The average cost to create, deliver, and collect a monthly utility bill can range from $1 to more than $3 per customer. With prepayment there's no monthly bill, customers purchase when they want and in the amount they want. Customers receive continual feedback on usage and no longer live in fear of opening their utility bill.
The average cost to create, deliver, and collect a monthly utility bill can range from $1 to more than $3 per customer. With prepayment there's no monthly bill, customers purchase when they want and in the amount they want. Customers receive continual feedback on usage and no longer live in fear of opening their utility bill.
Shorter Customer Service Lines
Many utilities are faced with servicing large numbers of in-person payments at customer service offices. While prepaid customers purchase on a weekly basis, done right the vast majority of payments are made through 3rd party channels, reducing the load on utility customer services offices. Shorter lines means lower cost and happier customers.
Many utilities are faced with servicing large numbers of in-person payments at customer service offices. While prepaid customers purchase on a weekly basis, done right the vast majority of payments are made through 3rd party channels, reducing the load on utility customer services offices. Shorter lines means lower cost and happier customers.
Fewer Truck Rolls
Most utilities find the same group of financially struggling customers tend to be disconnected month after month. While most utilities charge fees for truck rolls, frequently these fees fail to cover the true cost. In addition, the fees charged to customers just exacerbates the problem for customers and both sides lose. With prepayment, the customer manages their account. If they are disconnected, the customer can simply make a payment and the meter automatically reconnects.
Most utilities find the same group of financially struggling customers tend to be disconnected month after month. While most utilities charge fees for truck rolls, frequently these fees fail to cover the true cost. In addition, the fees charged to customers just exacerbates the problem for customers and both sides lose. With prepayment, the customer manages their account. If they are disconnected, the customer can simply make a payment and the meter automatically reconnects.