SERVICES

Utiliflex is a trusted partner to electric utilities around the world. We serve our customers with expert planning, system integration, support, and training to help them ensure success every step of the way.

System Integration

Utiliflex prepayment platform integrates within a utility’s existing billing, financial, MDMS, work-flow, and engineering system infrastructure. Utiliflex provides access to 3rd party payment networks through Utiliflex’s Open API web services.

Training

Utiliflex provides on-site training services throughout the deployment process through a combination of group sessions, individual hands-on training, and a train-the-trainer approach. Utiliflex also seeks to limit the amount of business process disruption by working within the utility’s existing infrastructure as much possible and limiting the number of staff that have to interface directly with the system.

Support

Utiliflex provides robust managed support, whether the software is installed at the utility’s data-center or provided as a hosted solution. Support for critical issues is provided on a 24x7 basis with utility’s having direct access to their account manager.